Robyn Ewing • Voice User Interface / UX / Conversational Design
client: Xerox-PARC project: Conversational voice agent for multi-function printers devised for the low / no vision user. solving for: Voice-only strategy that helps users understand copier components, features, and to complete tasks. work: Scenarios, prompts, flows, focus / usability testing, analysis.
client: Roku project: Conversational AI / multi-modal interactive agent for enhanced voice-controlled TV. solving for: Interactive conversational strategy that helps users search, discover, direct-play video / audio content. work: Scenarios, prompts, prosodic analysis / improvements, error mitigation / handling, flows, implementation, testing.
client: Bayer project: Voice-guided daily sentiment / symptom analysis mobile app devised for remotely monitored clinical studies. solving for: Interactive conversational strategy that encourages daily check-ins, shows awareness of health changes, Q&A. work: Personality design, wireframes, storyboards, research, writing, testing, analysis.
client: GlaxoSmithKline project: Voice-guided smoking cessation "quit coach" mobile app. solving for: Interactive conversational strategy that helps with cessation planning, plan adherence, product awareness, FAQs. work: Personality design, storyboards, research, writing, testing, analysis.
client: Intel RealSense
project: Voice-guided symptom collection and mobility testing mobile app w/ Intel RealSense gestural / 3D sensing, IBM Watson FAQ.
solving for: Interactive conversational strategy that helps U.S. veterans who for reasons of mobility / location can’t get to a VA for regular doctor visits.
work: Personality design, flows, wireframes, storyboards, research, writing, testing, analysis.
client: IBM Watson project: Multi-modal voice-guided diagnostic / FAQ mobile app for Parkinson's patients at various levels of prognosis. solving for: Interactive conversational / multi-modal tap/touch strategy that helps users understand symptom status. work: Machine-learning, personality design, flows, storyboards, research, writing, testing, analysis.
client: Microsoft Skype
project: Voice-guided interactive mobile app for job seekers incorporating Cortana SDK. solving for: Interactive conversational strategy that helps job seekers prepare for various kinds of job interviews with question prep, exercises, and mock interviews. work: Personality, flows, storyboards, research, testing, analysis.
client: Logitech project: Personality design for various voice-agented mobile speakers. solving for: How to clearly define voice agent style, diction, and delivery that differentiates / helps define product identity. work: Personality design, research, scripts, voice actor direction.
client: Sensely project: Personality enhancement for UK / National Health Institute's virtual symptom checker “Molly”. solving for: Voice-agent that completes health-related tasks with warmer tone, quality of accessibility. work: Define British humor, research humor in the health-care space, create deft incorporation of humor into symptom checker dialogue flow. Research, flows, scripts, AIML integration.
client: Davincian project: "Pyments Alexa Voice Challenge" contest entry that demonstrates Alexa Skills in the healthcare space. solving for: Conversational strategy that helps users with med adherence, alerts, refills, identification, payment, delivery. work: Research, scenarios, Alexa Skills, flows, playscript.
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bio
Before starting work as a VUI / UX Conversational Designer, Robyn Ewing was a writer / editor in LA, and an editorial art director in NYC. Schooling includes UCLA School of Film / TV ( MFA Screenwriting), Iowa Writer’s Workshop (MFA Poetry), and Cornell University (BFA). Production skills and dialogue management tools include Adobe Creative Suite, LucidChart, DialogFlow, AIML, ChatScript, and AWS Polly, among others.